Secure Shopping
 
You can shop at www.RMMemories.com online with confidence.

We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks.

 The company adheres to strict industry standards for payment processing, including:

     -  128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
     -  Industry leading encryption hardware and software methods and security protocols to protect customer information.
     -  Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.RMMemories.com  is registered with the Authorize.Net Verified Merchant Seal program.

Our Privacy Policy

We believe in maintaining the integrity of your information and the online ordering process.

Your information is never given out or sold. We process your information using a secure server with SSL encryption. From time to time we may send out announcements  via email.  If you have any questions or ever want to be taken off our email list please send us a message at CustomerCare@RMMemories.com.

Shipping Info

Our normal processing time in house is 1-3 business days. 

We recycle shipping materials.
 
Most orders are shipped via Priority Mail through the United States Postal Service, with Saturday Delivery included.  At our discretion, orders may be shipped through UPS Ground with an estimated Shipping Time of 1-7 Business Days from date of shipment.

Standard Shipping: Flat Rate per Order: $7.95*

*A $4.00 weight surcharge is applied to orders including albums and books.

For Express Shipping Options, please call 970.577.1415.  

Back Orders & Substitutions

We do our best to ensure that the products shown for ordering on this site are available for shipping.  However, out of stock conditions do occasionally exist.

If you order items that are currently not in stock, we will substitute comporable items or process a partial order of the in stock items. Out of stock items will be sent as a separate shipment once they become available. No additional shipping charges will apply.  If an item is on back-order from the vendor, the item will be removed from the order and the total adjusted accordingly.

Returns

We do not accept returns except for misrepresented or defective merchandise.  To arrange for a return/refund, please call 970.577.1415 or email CustomerCare@RMMemories.com.

Sales Tax

Residents of Colorado must pay state sales tax.

 
If you have any questions about our shopping or shipping policies, please call 970.577.1415 or email CustomerCare@RMMemories.com. 

Thank You!  We really appreciate your friendship and business.